Privacy collection statement

We collect your personal information and confidential information (including metering data) where it is required under applicable regulatory requirements and because without it we can't provide you with energy and related products and services under our agreement with you. We may also collect sensitive information about you (for example, if you notify us that life support equipment is used at your Supply Address). You give us your explicit informed consent to our exchanging your information with our related bodies corporate, agents and contractors (such as mail houses, data processing analysts and debt collection agencies) and, where relevant, your Distributor and other energy retailers, where required to provide you with those products and services and also for any other purpose you have consented to or as authorised by law. We may also disclose your personal information to a credit reporting agency in certain circumstances. If you provide us with personal information about another person (such as an additional account holder), please make sure that you tell that person about this privacy statement. To access the personal information we hold about you, call us on 13 24 61. You may also read our privacy policy.