Moving business FAQs

Completing your application to connect or disconnect the energy supply at your business premises should only take around ten minutes.

After we receive your connection application, you will be sent an email containing your energy agreement and related information. We'll also send you a copy in the mail, which will confirm the applicable charges.

For disconnections, on the day of your request, you must ensure easy access to your meter.

For us to safely connect your electricity, please ensure the main switch is in the "off" position all day on your requested date of connection (Queensland customers excluded). You should be able to locate the main switch inside your fuse box.

In order to action your request, we need to contact your energy distributor to arrange an appointment, during which they will connect/disconnect your supply. The timeframes indicated reflect the lead time required to arrange this, taking into account time required for us to process your application.

Our online application will only allow you to select dates the dates available.

If your request is urgent, we recommend you contact us on 13 MOVE (13 6683) for further advice (Monday – Friday, 8am – 6pm AEST).

Each state has connection fees and disconnection (or final reading) fees that may apply to you. In most states, a disconnection fee will apply when you move out of your property. This is a charge billed to us by your Network Distributor for them attending the property to take a meter reading outside of a normal meter reading schedule and the charge is passed on to you. Disconnection fees for gas and electricity differ depending on your distributor and where you live. The fees may change from time to time. Visit your distributor's website to find out the disconnection fees that apply to you.

For Victorian, Queensland and South Australian customers, this can only be arranged over the phone, by calling 1300 132 480 for electricity or 1800 650 835 for natural gas.

For NSW customers requiring installation and connection of a new electricity meter – you'll need to arrange this yourself by contacting an electrician of your choice.

Yes, you can change your energy agreement or update your account details online.