Information for customers impacted by the recent bushfires
Our thoughts are with our customers, families and friends who are affected by the recent South Australian and Victorian bushfires.
If you have been affected by bushfires, it is possible that natural gas and electricity supplies have been interrupted by the distribution businesses in some areas, due to either damage or safety concerns. Your gas and electricity distributors will have the most up-to-date information on energy supply interruptions and advice for restoring supply to bushfire affected houses and other buildings. Please see the contact details at the bottom of this page.
Customers with solar PV panels should contact a licensed solar electrician if the panels have been heat affected, covered in ash, or otherwise damaged.
For our LPG customers, please see the following link for bushfire safety advice or call us on 13 35 74. Origin urges customers to ensure that all LPG gas appliances, components, supply cylinders or tanks affected by bushfires are checked by a competent and qualified gas fitter prior to the gas supply being turned on again.
If you have any Origin account enquiries or require financial hardship assistance, please call us on 13 24 61 and we’ll be happy to help.
New South Wales
Electricity network distributors Faults Essential Energy (previously Country Energy network) 13 20 80 Endeavour Energy (previously Integral Energy network) 13 10 03 Ausgrid (previously Energy Australia network ) 13 13 88 Gas distributors Faults Envestra 1800 676 300 or 13 27 71 Jemena 13 19 09
Electricity network distributors Faults Energex 13 62 62 Ergon 13 22 96 Gas distributors Faults APT Allgas 1300 763 106 Envestra 1800 808 526
Electricity network distributors Faults SA Power Networks 13 13 66 Gas distributors Faults Envestra 1800 808 526
Electricity network distributors Faults Citipower 13 12 80 Jemena 1300 131 871 Powercor Australia 13 24 12 AusNet Services 13 17 99 United Energy Distribution 13 20 99 Gas distributors Faults Envestra 1800 808 526 Multinet Gas 13 26 91 AusNet Services 13 17 99