Connection and disconnection FAQs
How can I arrange for my gas/electricity to be disconnected?
If you are moving and want us to disconnect your electricity or gas, you can arrange this online or by calling us on 13 24 63. To avoid delays, you should do this at least 3 business days before you move out (at least 6 days in Queensland).
How can I arrange for my gas/electricity to be connected?
If you are moving to a new home and want us to connect your electricity or gas, you can arrange this online or by calling us on 13 24 63. To avoid delays, you should do this at least 3 business days before you move in (at least 6 days in Queensland).
How do I change my account details if I'm not moving?
To change your current account details, please complete our change of details form.
Is there a charge for connection and disconnection?
Each state has connection fees and in some cases, also disconnection (or final reading) fees. This is a charge billed to us by your Network Distributor for them attending the property to take a meter reading outside of a normal meter reading schedule. The fees differ by state and Distributor, and are passed on to you.
What happens if I move home and forget to tell you?
You will continue to be responsible for the gas/electricity until the new occupant advises they have moved into the property. We send a final bill to the property, and trust it's forwarded to you.
If the new occupant forgets to advise us of their move, you will continue to receive bills from your previous home. If your mail is not re-directed, your details could be forwarded to a collections agency and may impact your credit rating and their credit history could be impacted.