Pricing FAQs

What are my payment options?

Please refer to our payment options page for a wide selection of convenient and simple ways to pay your bill, these include payment plans for budgeting, too.

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How can I tell what standard published rate I am on? You can find your gas or electricity rate on the back of your bill. If you want to know more about it, please call us on 13 24 61.

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What is my NMI?

Your NMI is the National Meter Identifier. It’s a unique number that you’ll need if you change your electricity retailer.

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What is my MIRN?

Your MIRN is the Meter Identification Reference Number. It’s a unique number that you’ll need if you change your gas retailer.

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What are energy charges?

Your energy charges are for the actual natural gas or electricity you consume.

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What are non-energy charges?

Non-energy charges cover other costs relating to the supply of gas or electricity. These costs include the physical “delivery” of gas or electricity to your premises – often referred to as the Network Tariff.

We pay these charges on your behalf – we don’t set them. All non-energy charges are either imposed by, or are controlled and regulated by government, a regulator or network distributor.

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What are loss factors?

Electricity is lost in the course of transmission from the generator to your home. To put it simply, the further electricity has to travel from the generators, along transmission and distribution lines, to your site, the more electricity needs to be transmitted to compensate for this loss.

“Loss factors” determine how much customers in a particular area pay for electricity to allow for this loss. They are calculated by set criteria, and are the same no matter which electricity supplier you choose.

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What is the Service to Property Charge/Supply Charge?

For electricity, the service to property charge is part of everyone’s bill. It may cover part of the costs of providing and maintaining meters, poles, wires and billing and some retail operating costs.

For gas, all customers are charged a Supply Charge which may cover part of the cost of maintaining and extending the gas distribution network e.g. transmission pipes, gas mains, and some retail operating costs.

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Does GST apply to gas and electricity?

Yes, GST does apply to gas and electricity.

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What’s behind energy pricing?

Energy pricing is influenced by a number of factors. As retailers, we are the final link in the energy supply chain to your home. Broadly, in the energy price you pay, there are three main areas of cost – network, energy and retail costs.

The network costs include the costs of moving the energy from power generators or gas fields to your home. This covers transmission (power and pipe lines) and distribution costs (charges for the suburban networks supplying homes). These costs are regulated by the government.

The energy costs are the actual wholesale cost of purchasing the energy from gas supply and electrical generation companies. We purchase energy from both the wholesale market, which can be volatile, and through longer term energy contracts with suppliers.

The retail costs cover the cost of supplying energy services to your home. This includes billing and revenue collection, administration and customer service, and regulatory compliance and systems.

 

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