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For information on electricity and gas rates for your area

Call 13 24 61

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Pricing FAQs

General

What is behind energy pricing?

The cost of supplying electricity and gas (energy) to your home or business is influenced by a number of factors. Broadly, in the energy price set by your retailer, there are three main factors that must be recovered - network costs, the cost of actual energy and retail costs.

Network costs include the costs of moving the energy from power generators or gas fields to your home or business. This covers transmission (power lines and pipelines) and distribution costs (charges for the networks supplying homes or businesses). These transmission and distribution network charges are regulated by the independent regulator, the Australian Energy Regulator (AER) .

Energy costs are the actual wholesale cost of purchasing the energy from gas supply and electrical generation companies. We purchase energy from both the wholesale market and through longer term energy contracts with suppliers.

Retail costs cover the cost of supplying energy services to your home. This includes billing and revenue collection, administration and customer service, and regulatory compliance and systems.

How do I know if I am getting the best price?

Comparing energy offers and pricing can be quite complex, so here's some questions you should think about when choosing an offer that's best for you.

We recommend that you look carefully at what is being offered to see whether you will be better off, and to ensure that you are comparing 'apples with apples'.

Gas and electricity pricing is made up of a number of components, including the actual gas and electricity charge, distribution charges, regulated market charges, supply charges and GST. If you are comparing prices, you should ensure all pricing components have been included in the offer.

Some of the things to look out for - other than price - are the payment methods and any other charges and services which have been included in the market contract.

If you would like more information about Origin pricing and offers that may be available to you, please have a look at our priceguide.

There are also a range of independent websites that will assist you in comparing prices, including:

Does GST apply to gas and electricity?

Yes, GST does apply to gas and electricity.

What payment options are available?

Please refer to our payment options page for a wide selection of convenient and simple ways to pay your bill, these include payment plans for budgeting, too.

What should I do if I am having trouble paying my bill?

We are particularly mindful of the issues faced by customers having trouble paying their bills. We help customers in that situation access a range of Government programs.

Additionally, we also assist customers in need via our PowerOn program. The PowerOn program has been in place for many years and key activities include:

  • establishing payment plans for customers, in which Origin reduces the outstanding debt while current charges are being met
  • providing energy audits
  • where the need is identified in the energy audit, installing at our expense energy-efficient items and appliances for customers experiencing hardship to reduce their energy consumption.

We urge any customers experiencing difficulties to get in touch with us as soon as possible on 13 24 61.

How can I tell what rate I am on?

You can find your gas or electricity rate on the back of your bill. If you want to know more about it, please call us on 13 24 61.

Pay on time discounts on usage charges

If I make one payment late, do I lose the pay on time usage discount forever?

No. You will only lose the discount for the bill(s) that you do not pay on time and in full.

How long does the pay on time usage discount last?

For the term of your energy plan (usually 12 months but sometimes 24 months).

What happens if I am granted a payment extension or promise to pay?

You will not receive a pay on time discount where you have been granted a payment extension or promise to pay.

What happens if my bill is issued late?

If your bill is issued late by Origin and you request a payment extension, which is approved, a pay on time credit will be applied to your account.

I'm on EasiPay can I get a pay on time usage discount?

Yes. You will receive a pay on time usage discount if you have EasiPay and if your energy plan includes a pay on time discount.

Do pay on time usage discounts apply across all products?

No, only some products offer pay on time usage discounts. Please check your energy plan details for more information or call us on 13 24 61 to discuss.