Moving home FAQs

Completing your application to connect or disconnect the energy supply at your home should only take around ten minutes.

After we receive your connection application, you will be sent an email containing your energy agreement and related information. We'll also send you a copy in the mail, which will confirm the applicable charges.

For disconnections, on the day of your request, you must ensure easy access to your meter.

For us to safely connect your electricity, please ensure the main switch is in the "off" position all day on your requested date of connection (Queensland customers excluded). You should be able to locate the main switch inside your fuse box.

In order to action your request, we need to contact your energy distributor to arrange an appointment, during which they will connect/disconnect your supply. The timeframes indicated reflect the lead time required to arrange this, taking into account time required for us to process your application.

Our online application will only allow you to select dates the dates available.

If your request is urgent, we recommend you contact us on 13 MOVE (13 6683) for further advice (Monday – Friday, 8am – 6pm AEST).

Each state has connection fees and disconnection (or final reading) fees that may apply to you. In most states, a disconnection fee will apply when you move out of your property. This is a charge billed to us by your Network Distributor for them attending the property to take a meter reading outside of a normal meter reading schedule and the charge is passed on to you. Disconnection fees for gas and electricity differ depending on your distributor and where you live. The fees may change from time to time. Visit your distributor's website to find out the disconnection fees that apply to you.

Customer feedback suggests that when moving home, your priority is to simply get your energy connected…no hassles! So when you organise your move with us, we automatically put you on our HomeSupply energy plan which gives you the freedom of no lock-in contract. This excludes customers in SA.

Interested in another plan? When you receive your transfer confirmation letter from us, call us on 1300 ORIGIN (1300 674 446) and we'll do the rest.

For Victorian, Queensland and South Australian customers, this can only be arranged over the phone, by calling 1300 132 480 for electricity or 1800 650 835 for natural gas.

For NSW customers requiring installation and connection of a new electricity meter – you'll need to arrange this yourself by contacting an electrician of your choice.

Yes, you can change your energy agreement or update your account details online.

You will continue to be responsible for the gas/electricity until the new occupant advises us or another retailer they have moved into the property. We will then send a final bill to the property, and trust it's forwarded to you as we don't have your forwarding address.

If the new occupant forgets to advise us or another retailer of their move in, you will continue to receive bills from your previous home. If your mail is not re-directed, and consequently you don't pay those bills, your details could be forwarded to a collections agency and this may impact your credit rating and credit history.