Introducing your new look electricity bill
We’ve made some changes
Over the past few months we’ve been making some changes to the way we bill our SE Queensland customers, resulting in a new look electricity bill.
For most customers our changes will provide a clearer and easier way to read and understand your bill, however there are some changes that you won't be familiar with.
While these changes will have no effect on your energy agreement with us, there are some important things you need to know. The attached booklet ‘Introducing your new look electricity bill’ will help to answer your questions in relation to the following changes:- Your new look electricity bill
- Your customer account number
- Changes to the way you pay your bill
- Outstanding bill balances
- Our earth'schoice product
- Services no longer available
- View the online brochure for more information (pdf -1.1 mb)
| New customer contact numbers | |
|---|---|
| Electricity and natural gas enquiries | 13 24 61 |
| LP Gas | 13 24 62 |
| Solar energy Home solar power sales, installation and advice |
13 24 63 |
| Moving If you’re moving home and need to arrange gas and electricity at your new address, simply call us 3 days prior to your move. |
13 24 63 |
| Energy efficiency advice | originenergy.com.au/efficiency |
| For loss of electricity supply | 13 24 62 |
Need more information?
If you’ve read the enclosed information and still have some unanswered questions, please call us on
13 24 61.
Please be patient when you call us, as there may be a greater demand of calls from our customers during this period of change.