Direct debit
Direct debit is an easy way to make sure your bills are paid on time. You receive your bill in advance to review, then the payment is automatically deducted on the due date from the account you nominate.
Sign-up for Direct Debit today
- Complete and print the Direct debit form online
- Download direct debit form (119KB)
Please note that the Direct debit request will take a minimum of 2 weeks to process.
Frequently asked questions
Will I still get my bill?
Yes, we will send your bill as usual before the payment date, so you can see how much you are paying in advance. The Direct debit payment will then be processed automatically on the due date.
What if I don't agree with the amount due?
Just call us at least 4 business days before the due date with your query. We'll cancel your Direct debit and you won't be charged until the issue has been resolved.
If a Direct debit has gone through and you find an error in your bill, you will be refunded in full for any portion of the bill that is confirmed as incorrect.
Can I cancel the Direct debit agreement if I change my mind?
Yes, you can cancel at anytime. Just call us on 1300 661 544 or complete the online form. To stop a payment going through on Direct debit you'll need to cancel at least 4 business days before the due date.
Is there a fee for paying by Visa and MasterCard?
A 0.6% fee (inc GST) may apply to electricity and natural gas bill payments made by Visa and MasterCard.
You can avoid this fee by choosing to set up Direct debit from your savings or cheque account.
